How to Cancel Zety (2026): Stop the Auto-Renewal

You paid $1.95 for a 14-day trial. Three weeks later, a $25.95 charge shows up on your statement. You did not misread the offer. That is how Zety's trial is designed to work: the $1.95 trial auto-renews into a $25.95 charge every four weeks unless you cancel first.

The good news is that canceling is quick once you know where to look, and there is a refund window if you act fast. Here is exactly how to do it.

The short answer

To cancel Zety, sign in and open your account settings, find the subscription or "My Plan" area, and turn off auto-renewal. If you cannot find the option or you are close to a billing date, contact Zety support through live chat or the support line on their Contact page. Cancel before your next four-week renewal date to avoid the next $25.95 charge. If you are still inside the first 7 days, you qualify for a full refund.

Two things to understand before you click anything:

• Zety bills every 4 weeks, not monthly. That means 13 charges a year, not 12, and your renewal date drifts earlier each month. Do not assume "the 15th" is safe.
• Canceling stops future charges. It does not always refund the current one. The refund depends on timing (more on that below).

Cancel from your Zety account

This is the fastest route and works for most people.

1. Sign in to your Zety account at zety.com.
2. Open the account menu (top right) and go to Settings or My Account.
3. Find the subscription / "My Plan" section.
4. Select cancel subscription or turn off auto-renewal.
5. Confirm, then look for a confirmation email. If you do not get one, the cancellation may not have gone through. Take a screenshot of the confirmation screen as proof.

If the account page loops you back without confirming, do not keep guessing. Go straight to support.

Cancel through Zety support

If the self-serve option is missing, greyed out, or you are worried about timing:

• Live chat on the Zety website is usually the quickest.
• Phone and email support are listed on Zety's Contact page. Use the contact details shown inside your own account, since support numbers can change.
• Ask for written confirmation of the cancellation and, if you are eligible, a refund. Keep that email.

A useful script: "Please cancel my subscription immediately, confirm in writing that auto-renewal is off, and let me know if I am eligible for a refund."

The refund window: act inside 7 days

Zety's refund policy is time-sensitive, so the calendar matters more than the wording.

The takeaway: if you just got charged and it is early, request the refund now, not next week. According to 2026 user reviews on Trustpilot and consumer sites, the most common complaint is not the price itself but the surprise of the $1.95 trial escalating to $25.95, so document everything.

Before you cancel: save your content

Your resume text belongs to you even if the formatting is locked to Zety. Two minutes of copy-paste now saves you a rebuild later.

1. Open your resume in Zety.
2. Copy the text of every section (summary, each job's bullet points, skills, education) into a plain document or note.
3. Only then cancel.

You do not need Zety's PDF to keep your work. You need the words. Any other builder can re-flow them into a new template in minutes.

Why the charge felt like a surprise

Zety is a legitimate product with a genuinely good guided builder. The friction is the billing model, not fraud. Three design choices catch people out:

• The trial is paid, then escalates. $1.95 reads as "cheap," but it is a foot in the door for $25.95 every four weeks.
• Four-week cycles are easy to miscalculate. Monthly budgeting math does not line up with a 28-day clock.
• Downloads are gated. You build first, then discover the PDF needs a subscription, which is why many people subscribe at the exact moment they are most rushed.

None of that makes Zety a scam. It does mean you should cancel deliberately and on your own schedule.

Switching builders? Pick one without the surprises

If the four-week billing is why you are leaving, the fix is not just canceling, it is moving to a tool with pricing you can predict. In the interest of full disclosure, ResumeFast is our own builder, so here are the checkable facts:

• Plain monthly billing. Pro is $14.95 per month, a normal calendar month, not a 4-week cycle. That is lower than Zety's $25.95 every four weeks (which works out to roughly $28 per month across 13 cycles).
• Cancel in two clicks, in the app. No hunting through menus, no phone call required.
• Free ATS tools with no login. Run the ATS checker and keyword matcher before you decide to pay anything.
• Honest about the paywall. Like most builders, formatted PDF and Word exports are on the paid plan, and the free tier exports plain text. We say that up front rather than after you have spent 45 minutes building.

You can see the full breakdown on our pricing page, and if you are weighing options, our best Zety alternatives guide compares seven builders side by side.

Frequently asked questions

Will I still be charged after I cancel?

No new charges should occur once cancellation is confirmed, but the charge for your current billing period may stand unless you are inside the refund window. This is why written confirmation matters. If a charge appears after you cancel, contact support with your confirmation email attached.

Does canceling delete my resume?

Canceling stops billing but typically leaves your account and saved resume accessible on the free tier, so you can still copy your content out. Save the text before you cancel anyway, just to be safe.

Why was I charged $25.95 when I only paid $1.95?

The $1.95 was a 14-day trial. If you do not cancel during that window, it renews automatically at $25.95 every four weeks. That renewal is the charge most people did not expect.

Is Zety a scam?

No. Zety is a real, functional resume builder. The complaints are about the paid trial, the four-week billing cycle, and the download paywall, not about the product being fraudulent. Cancel on your terms and you avoid the frustration.

Can I get a refund if I already downloaded my resume?

It is less likely after a download, but not impossible. Ask support directly and reference the date you subscribed. Being polite and specific about timing helps.

---

Leaving Zety for good? Compare your options in our best Zety alternatives guide, see whether Zety is actually free, or start fresh with ResumeFast and run a free ATS check before you pay a cent.